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Privacy Policy

Last updated: 26 May 2026 Effective date: 26 May 2026

This Privacy Policy explains how PT Era Reka Aplikasi (“QRooms,” “we,” “us,” or “our”) collects, uses, and protects information when you use the QRooms mobile application and related services (the “Service”). By using QRooms, you agree to this Policy.

If you do not agree, please stop using the Service.

1. Who we are

QRooms is operated by PT Era Reka Aplikasi, a company incorporated in Indonesia. You can contact us at:

2. Information we collect

We collect only what is necessary to operate the Service.

a) Account information

  • Display name
  • Email address
  • Optional profile photo
  • Optional contact details (e.g., WhatsApp number) you choose to share with venue owners

b) Gameplay and rating data

  • Match results, game scores, and rating history
  • Tournament participation
  • Achievements earned
  • Venue / hall(s) you play at

c) Settlement and payment data

  • Pending settlement status for matches
  • If/when in-app payments are enabled: payment confirmation tokens from our payment processor. We do not store full card or bank account numbers. Payments are processed by licensed third-party providers.

d) Device and usage data

  • Device type, operating system version, app version
  • Crash reports and basic analytics (anonymized where possible) to help us fix bugs and improve the app
  • IP address (used briefly for security and abuse prevention)

e) Communications

  • When you email us, send support requests, or submit reports about other users, we keep the content of those messages.

We do NOT collect:

  • Precise GPS location (unless you explicitly enable a future check-in feature)
  • Contacts, photos, or files beyond what you upload
  • Health, financial, or biometric data

3. How we use information

We use your information to:

  • Create and manage your account
  • Display match results, ratings, and leaderboards
  • Calculate the QRating tournament rating system
  • Detect cheating, fraud, and policy violations
  • Process pending settlements between players
  • Provide customer support
  • Send important service notices (e.g., security alerts, terms changes)
  • Comply with Indonesian and applicable foreign law

We do not sell your personal information to third parties. We do not use your data for cross-app advertising.

4. Public information

The following information is public by default to other QRooms users:

  • Your display name
  • Your profile photo (if you upload one)
  • Your rating (after enough games make it “established”)
  • Your match history (after settlement is confirmed)
  • Achievements you have earned
  • The venues/halls you regularly play at

You can adjust some of these in Settings → Privacy. Some data (e.g., match results once settled) is part of the public rating system and cannot be hidden, but it can be removed if you delete your account.

5. Sharing with third parties

We share limited data with:

  • Supabase — our backend hosting provider, who stores your data securely on our behalf
  • Apple App Store / Google Play Store — for app distribution, crash analytics, and (if you make purchases) payment processing
  • Payment processors (when in-app payments launch) — to handle transactions. They have their own privacy policies.
  • Legal and safety — we may disclose information to law enforcement, courts, or regulators when required by law or to prevent serious harm.

We do not sell or rent your data to advertisers or data brokers.

6. International data transfers

Your data may be processed on servers located outside Indonesia, including in the United States and other countries where our service providers operate. Where required, we use appropriate safeguards.

7. Data retention

We keep your data for as long as your account is active. If you delete your account, we delete or anonymize your personal information within 30 days, except where retention is required for:

  • Fraud prevention and ban evasion (we may keep account identifiers for up to 2 years)
  • Legal, tax, or accounting compliance
  • Resolving open disputes or pending settlements

Aggregated rating data (anonymized) may be retained indefinitely for the integrity of the rating system.

8. Your rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate data
  • Delete your account and associated personal data
  • Object to certain processing
  • Withdraw consent where processing is based on consent

You can delete your account directly in the app: Settings → Delete account. For other requests, email support@qrooms.app and we will respond within 30 days.

9. Children’s privacy

QRooms is intended for users 13 years of age or older. We do not knowingly collect personal information from children under 13.

If you are between 13 and 17, you should use QRooms only with the involvement of a parent or guardian. Real-money features (paid match settlements, prize tournaments) are restricted to users 18 and older.

If you believe a child under 13 has provided us personal information, please email support@qrooms.app and we will delete it.

10. Security

We use industry-standard measures to protect your data, including encryption in transit (HTTPS/TLS), secure authentication, and access controls. However, no method of transmission or storage is 100% secure. You are responsible for keeping your account credentials safe.

If we become aware of a data breach affecting you, we will notify you in accordance with applicable law.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you in the app and update the “Last updated” date above. Continued use of the Service after changes means you accept the updated policy.

12. Contact us

Questions about this Privacy Policy or about your data:

PT Era Reka Aplikasi Email: support@qrooms.app Website: https://qrooms.app