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Terms of Service

Last updated: 10 July 2026 Effective date: 10 July 2026

Welcome to QRooms.

These Terms and Conditions constitute a legally binding agreement between you as a user (“User” or “you”) and PT Era Reka Aplikasi, a limited liability company duly established under the laws of the Republic of Indonesia (“QRooms”, “we”, “us”, “our”, or the “Company”), governing your access to and use of the QRooms mobile application, official website, and all features, functions, content, and services made available by QRooms (collectively, the “Services”).

These Terms and Conditions apply to every User who accesses, registers an account for, or uses the Services, including, without limitation, Users acting as players, Venue administrators, tournament organizers, referees, cashiers, or in any other role made available through the Services.

By creating an Account, accessing, or using the Services, you represent and warrant that you have read, understood, and agree to be bound by these Terms and Conditions, together with the QRooms Privacy Policy, which forms an integral and inseparable part of these Terms.

If you do not agree to any provision of these Terms and Conditions or the Privacy Policy, you must immediately discontinue your access to and use of the Services and must not create or continue using a QRooms account.

1. DEFINITIONS

Unless otherwise defined in these Terms, the following capitalized terms shall have the meanings set forth below:

“Account” means the account registered by a User for the purpose of accessing and using the QRooms Services.

“Check-in” means the process by which a User confirms their presence at a Venue Partner through the mechanism provided within the Services, including, without limitation, scanning a QR Code or any other method made available by QRooms from time to time.

“Privacy Policy” means the QRooms Privacy Policy accessible through the Services, which forms an integral and inseparable part of these Terms.

“Force Majeure” means any event or circumstance beyond the reasonable control of QRooms that could not reasonably have been anticipated or prevented, resulting in the delay, interruption, or inability of QRooms to perform any part of its obligations under these Terms.

“User Content” means any information, data, materials, documents, text, images, photographs, videos, audio recordings, display names, nicknames, profile pictures, comments, messages, reports, Match results, or any other content uploaded, submitted, created, transmitted, or otherwise made available by a User through the Services, whether directly or through any feature provided within the Services.

“Services” means the QRooms mobile application together with all features, functions, content, systems, software, websites, and other services provided by PT Era Reka Aplikasi from time to time.

“Leaderboard” means the ranking list of Users generated based on QRating, Match results, or other criteria determined by QRooms from time to time and displayed through the Services in accordance with these Terms.

“Match” means a billiards or pool game that is recorded, played, or managed through the Services in accordance with the procedures established by QRooms.

“User” means any individual who accesses, registers an Account for, or uses the Services in any capacity, including as a player, Venue administrator, tournament organizer, referee, cashier, or any other role available within the Services.

“QRating” means the proprietary rating system developed and operated by QRooms for calculating and updating a User’s rating based on the criteria determined by QRooms from time to time.

“Settlement” means the confirmation process whereby the final result of a Match has been approved or confirmed by an authorized party, enabling such Match result to be recorded in the QRooms system and processed for ranking, Leaderboard, and Match history purposes. Settlement does not constitute payment processing, financial settlement, or the transfer of funds in any form.

“Terms” or “Terms and Conditions” means these Terms and Conditions, including any amendments, revisions, supplements, or updates made by QRooms from time to time.

“Tournament” means any billiards or pool competition, championship, event, or tournament organized by a Venue Partner, tournament organizer, or other party collaborating with QRooms, for which Match recording, bracket management, rating calculation, or other supporting features may be facilitated through the Services.

“Venue” means any billiards or pool facility where a Match takes place through the Services, whether operated by a Venue Partner or otherwise supported by QRooms.

“Venue Partner” means a billiards or pool venue that collaborates with QRooms in providing certain features of the Services, including, without limitation, Check-in, Identity Verification, Tournament administration, or Settlement confirmation.

“Identity Verification” means the face-to-face identity verification process conducted by an authorized Venue Partner representative to verify that a User’s identity matches the account information previously registered.

“Day” means a calendar day unless expressly stated otherwise in these Terms.

2. ELIGIBILITY

  1. To use the Services, a User must satisfy the following requirements:

be at least thirteen (13) years of age;

if the User is between thirteen (13) and seventeen (17) years of age, have obtained the consent, supervision, or involvement of their parent or legal guardian as required under applicable laws;

possess the legal capacity to enter into and be bound by these Terms under applicable laws; and

provide accurate, complete, current, and truthful information during registration and throughout the use of the Services.

  1. A User is prohibited from using the Services if:

the User’s Account is subject to restriction, suspension, or termination by QRooms;

the User has been prohibited by QRooms from accessing or using the Services under a decision that remains in effect; or

the User’s use of the Services would violate any applicable laws or regulations.

  1. QRooms reserves the right to request additional information or supporting documentation to verify a User’s eligibility whenever deemed necessary.

3. USER ACCOUNT

  1. To access certain features of the Services, a User must create an Account in accordance with the procedures established by QRooms.

  2. Each User is solely responsible for:

maintaining the confidentiality of their Account login credentials;

safeguarding their Account against unauthorized access;

ensuring that all activities conducted through their Account are performed by the authorized User; and

promptly notifying QRooms if the User becomes aware of or suspects any unauthorized use of the Account.

  1. Unless otherwise expressly authorized in writing by QRooms, each User may maintain only one (1) Account.

  2. QRooms reserves the right, at its sole discretion, to reject, restrict, suspend, deactivate, or remove any Account that QRooms reasonably determines:

is a fraudulent Account;

is a duplicate Account;

is used to manipulate the QRating system;

is used to engage in fraudulent or dishonest conduct; or

otherwise violates these Terms.

  1. A User Account may be assigned one or more roles within the Services, including, without limitation, player, Venue administrator, tournament organizer, referee, or cashier.

  2. Each role referred to in Paragraph (3.5):

shall be assigned by QRooms or by a party authorized by QRooms;

grants only the permissions and access necessary for the relevant role; and

may be modified, restricted, suspended, or revoked at any time in accordance with QRooms’ policies.

  1. If a User loses access to their Account, QRooms may provide an account recovery mechanism in accordance with its verification procedures in effect from time to time. QRooms reserves the right to request any information or documentation reasonably necessary to verify ownership of the Account before restoring access to the User.

4. USE OF THE SERVICES

  1. The User shall use the Services responsibly, in good faith, and in compliance with these Terms and all applicable laws and regulations.

  2. In using the Services, the User shall not:

engage in cheating, manipulate Match results, or falsify Match scores;

create fictitious Matches or collude with other Users to influence or manipulate the QRating system;

use bots, scripts, automation tools, or any other technology that interferes with or disrupts the operation of the Services;

use the Services to facilitate gambling, wagering, betting, staking, or any other unlawful activity;

harass, threaten, intimidate, or otherwise engage in conduct that harms or adversely affects other Users;

upload, transmit, publish, or otherwise distribute any content that is unlawful, obscene, defamatory, hateful, infringing upon intellectual property rights, or otherwise violates the rights of any third party;

impersonate any individual, Venue Partner, organization, or other person or entity without authorization;

access, attempt to access, or interfere with the systems, infrastructure, or Accounts of other Users without proper authorization;

use the Services in any manner that may compromise the security, stability, integrity, availability, or operation of the Services; or

use the Services for any purpose that violates applicable laws or regulations

  1. If QRooms becomes aware of, or reasonably suspects, any violation of these Terms, QRooms reserves the right to take any action it considers appropriate, including, without limitation:

issuing a warning;

cancelling, reversing, or adjusting Match results or QRating;

restricting access to certain features of the Services;

suspending or terminating the User’s Account; and/or

taking legal action or any other action permitted under applicable laws.

  1. If QRooms identifies or reasonably suspects any suspicious activity, including, without limitation, system manipulation, unauthorized Account use, automated activity, collusion, or any other form of misuse of the Services, QRooms reserves the right to conduct an investigation, temporarily restrict access to or use of the Services, suspend QRating or Leaderboard updates, invalidate or cancel any Match, or take any other action reasonably necessary to preserve the security, integrity, and fairness of the Services.

  2. To maintain the security, integrity, and compliance of the Services with applicable laws, QRooms reserves the right to collect, record, retain, and use activity logs, metadata, device information, IP addresses, and other technical information generated through the User’s use of the Services, to the extent permitted under applicable laws and the Privacy Policy.

5. QRATING SYSTEM AND MATCH RESULTS

  1. QRooms provides a proprietary rating system known as QRating, an algorithm-based rating system designed for competitive billiards/pool matches. QRating may take into account various factors relating to a Match, including, without limitation, the Match result and game score differential, in accordance with the calculation methodology determined by QRooms from time to time.

  2. The User acknowledges and agrees that QRating is an internal rating system maintained by QRooms solely for the purpose of reflecting a User’s relative performance within the QRooms community and does not constitute or guarantee the User’s actual skill, ability, or future Match performance.

  3. A Match shall affect a User’s QRating only after the Match result has been confirmed through the Settlement process in accordance with Article 6 of these Terms.

  4. QRooms may establish categories, parameters, thresholds, limitations, or protective mechanisms within the QRating system, including, without limitation, rating protection measures for new Users, in order to preserve the integrity and fairness of the rating system.

  5. Where one player has a rating below a specified threshold and there is a significant rating disparity between the competing players, QRooms may designate the Match as a non-rated Match or otherwise determine that the Match shall not affect either player’s QRating in order to maintain the integrity and competitive balance of the rating system.

  6. Users who have successfully completed the Identity Verification process may be displayed on the verified public Leaderboard using identity information permitted under the QRooms Privacy Policy. Users who have not completed Identity Verification may instead be displayed using an anonymous identifier or user code and shall not appear on the verified public Leaderboard.

  7. Identity Verification is optional and is conducted through an in-person verification process at a Venue Partner in accordance with the procedures applicable to the Services.

  8. QRooms reserves the right to review, adjust, reverse, or correct any QRating calculation where QRooms determines that there has been:

    • technical error;

    • manipulation of Match results;

    • fraudulent or dishonest conduct;

    • a violation of these Terms; or

    • any other circumstance that reasonably requires correction in order to preserve the integrity of the QRating system.

  9. Any modification to a User’s QRating made by QRooms may be recorded in QRooms’ internal audit logs for security, investigation, compliance, and service integrity purposes.

  10. QRooms reserves the right to modify the methodology, algorithm, parameters, or calculation mechanism of the QRating system from time to time in order to maintain the accuracy, fairness, security, integrity, and ongoing development of the rating system, without any obligation to obtain the User’s prior consent.

  11. While QRooms endeavors to maintain the accuracy of information displayed through the Services, the User acknowledges that system errors, technical issues, synchronization delays, or other operational circumstances may temporarily affect the accuracy of QRating, the Leaderboard, Match statistics, or other information displayed within the Services.

6. MATCH SETTLEMENT (MATCH RESULT CONFIRMATION)

  1. For the purposes of these Terms, Settlement means the process through which the final result of a Match is confirmed or approved by an authorized party, thereby allowing the Match result to be recorded within the QRooms system, including for purposes of updating the Leaderboard, Match history, and QRating.

  2. Settlement does not constitute payment processing, settlement of any payment obligation, a financial transaction, or the transfer of funds between Users, Venue Partners, or any other party.

  3. Settlement may be completed through:

    • confirmation by both participating players who agree on the Match result, with one player submitting the confirmation through the Services; or

    • confirmation by an authorized representative of a Venue Partner, including a Venue administrator, cashier, referee, or tournament organizer, acting within the scope of their authorized responsibilities.

  4. The User acknowledges that a Match may or may not be associated with venue usage fees. Where table fees or other venue charges are imposed by a Venue Partner, such payments are made directly between the User and the Venue Partner outside the Services.

  5. Settlement may occur in various circumstances, including, without limitation:

    • Matches played during time-based table rental packages where multiple Matches may be played within a single venue session;

    • Matches played on practice tables provided free of charge;

    • training Matches or Matches conducted for athlete development or community activities;

    • exhibition Matches or other special events; or

    • any other Match that does not involve any payment whatsoever.

  6. QRooms solely records the Settlement status and confirmed Match results. The User acknowledges and agrees that QRooms does not:

    • receive, hold, store, or transfer funds between Users;

    • provide payment processing services or payment facilities through the Services;

    • facilitate payment transactions between Users and Venue Partners;

    • charge any commission, percentage, service fee, or other fee in connection with transactions conducted between Users and Venue Partners; or

    • act as a payment service provider, payment system operator, licensed payment institution, or any other entity performing payment-related functions under applicable laws.

  7. Where a Match has not yet completed the Settlement process, QRooms may designate the Match as pending and defer the application of the Match result to the Leaderboard and QRating.

  8. QRooms reserves the right to review any Match that is disputed, unconfirmed, or under investigation, and may suspend, adjust, or disregard the effect of such Match on the QRating system and the Leaderboard pending the outcome of such review.

  9. QRooms reserves the right to cancel, remove, modify, or correct any Match record, its Settlement status, and any resulting impact on the QRating system, Leaderboard, or Match history where QRooms identifies a system error, duplicate record, manipulation, violation of these Terms, or any other circumstance that reasonably requires such action to preserve the security, fairness, and integrity of the Services.

7. GAMBLING PROHIBITION

  1. QRooms is a skill-based billiards/pool community and competition platform that provides Match recording, a rating system, Leaderboard, and other community features.

  2. QRooms is not a gambling platform, betting operator, sportsbook, bookmaker, wagering service, or any facility for conducting or facilitating gambling activities of any kind.

  3. Users are prohibited from using the Services, whether directly or indirectly, to:

    • place, accept, offer, arrange, or facilitate any wager, stake, bet, gambling activity, or any similar activity;

    • organize, promote, advertise, or facilitate any gambling or betting activity;

    • use Match results, QRating, the Leaderboard, or any other information available through the Services as the basis for wagering, betting, gambling, or similar activities; or

    • engage in any activity that violates any applicable laws and regulations relating to gambling.

  4. Any use of the Services for gambling-related purposes constitutes a material breach of these Terms and Conditions. In the event of such breach, QRooms shall have the right to take any action it deems appropriate, including but not limited to:

    • restricting or terminating the User’s access to the Services;

    • suspending or deleting the User’s Account;

    • cancelling or adjusting Match results and/or QRating; and/or

    • reporting the relevant conduct to the competent authorities where required or permitted under applicable law.

  5. The User acknowledges and agrees that QRooms is provided solely as a skill-based billiards/pool community and match management platform and is not intended to organize, facilitate, promote, or provide opportunities for gambling or wagering activities in any form. Users are prohibited from using the Services for any purpose that violates the gambling laws and regulations of the Republic of Indonesia, including Article 426 of Law No. 1 of 2023 concerning the Criminal Code (the “Indonesian Criminal Code”), as amended, supplemented, or replaced from time to time. Any violation of this provision may result in the actions referred to in Paragraph (7.4).

8. USER CONTENT

  1. Users shall retain ownership of any User Content uploaded, submitted, created, or otherwise made available through the Services, provided that such ownership does not conflict with any applicable laws and regulations.

  2. By uploading or otherwise making User Content available through the Services, the User grants QRooms a non-exclusive, worldwide, royalty-free, sublicensable (to the extent necessary), and revocable license, effective for as long as the User Content remains available through the Services, to use, host, store, reproduce, copy, display, technically adapt, distribute, and otherwise process such User Content solely for the purpose of:

    • providing, operating, maintaining, and improving the Services;

    • displaying User Content to other Users in accordance with the functionality and settings of the Services;

    • maintaining the security, integrity, and reliability of the Services; and

    • complying with applicable laws and regulations.

  3. The User represents and warrants that:

    • the User possesses all necessary rights, authority, licenses, or permissions to upload and make the User Content available through the Services;

    • the User Content does not infringe any intellectual property rights, privacy rights, publicity rights, or any other rights of any third party; and

    • the User Content complies with these Terms and Conditions and all applicable laws and regulations.

  4. QRooms reserves the right, but is under no obligation, to review, restrict access to, remove, disable, or otherwise moderate any User Content that, in QRooms’ reasonable judgment:

    • violates these Terms and Conditions;

    • violates any applicable law;

    • infringes the rights of any third party; or

    • may compromise the security, integrity, or operation of the Services.

  5. All processing of Users’ Personal Data shall be carried out in accordance with the QRooms Privacy Policy, which forms an integral and inseparable part of these Terms and Conditions.

9. INTELLECTUAL PROPERTY RIGHTS

  1. All intellectual property rights in and to the Services, including but not limited to the QRooms application, software, source code and object code, algorithms, the QRating system, user interface designs, visual appearance, database structures, documentation, text, graphics, logos, trademarks, trade names, icons, audio, video, copyrighted works, and all other content provided by QRooms (collectively, the “QRooms Intellectual Property”), are owned by QRooms and/or its licensors and are protected under applicable intellectual property laws and regulations.

  2. The User’s access to or use of the Services does not transfer, assign, license, or otherwise confer any ownership rights in the QRooms Intellectual Property to the User.

  3. Except as expressly permitted under these Terms and Conditions or applicable law, the User shall not:

    • copy, reproduce, duplicate, modify, translate, adapt, or create derivative works from the Services or any QRooms Intellectual Property;

    • decompile, reverse engineer, disassemble, or otherwise attempt to derive or obtain the source code of the Services;

    • remove, alter, obscure, or conceal any copyright, trademark, or other proprietary notices contained in the Services;

    • use any trademark, logo, trade name, or other branding of QRooms without QRooms’ prior written consent; or

    • exploit any QRooms Intellectual Property for any commercial purpose without QRooms’ prior written consent.

  4. If the User provides any suggestions, recommendations, ideas, comments, or other feedback regarding the Services (“Feedback”), the User grants QRooms an irrevocable, worldwide, non-exclusive, royalty-free license, without any obligation to compensate the User, to use, reproduce, modify, implement, commercialize, and otherwise exploit such Feedback for the development, improvement, and operation of the Services.

10. IDENTITY VERIFICATION

  1. Identity Verification is an optional feature that enables a User to obtain verified player status within the Services.

  2. Identity Verification shall be conducted in person by an authorized representative of a Venue Partner through a visual inspection of the User’s valid government-issued identification document.

  3. For the purpose of Identity Verification, the User shall present a valid government-issued identification document bearing the User’s photograph, such as an Indonesian National Identity Card (Kartu Tanda Penduduk/KTP) or any other identification document accepted by QRooms or the relevant Venue Partner.

  4. The User acknowledges and agrees that QRooms does not upload, photograph, scan, copy, transmit, collect, or retain images or copies of any identification document presented during the Identity Verification process.

  5. QRooms records only the outcome of the Identity Verification process together with the account information previously provided by the User, including the User’s full name, display name, nickname, gender, year of birth, and uploaded profile photograph.

  6. The processing of Personal Data in connection with the Identity Verification process shall be governed by the QRooms Privacy Policy.

  7. QRooms reserves the right to refuse, postpone, suspend, or revoke an Identity Verification where QRooms reasonably believes that:

    • the information provided is inaccurate or misleading;

    • the User’s identity cannot be adequately verified;

    • there are indications of Account misuse or fraudulent activity; or

    • any other circumstance exists that may adversely affect the security, integrity, or operation of the Services.

11. TOURNAMENTS AND EVENTS

  1. The Services may provide features to support tournaments, competitions, or other events organized by Venue Partners or tournament organizers.

  2. Unless expressly stated otherwise by QRooms, each tournament or event is independently organized and operated by the relevant Venue Partner or tournament organizer..

  3. Each Venue Partner or tournament organizer shall be solely responsible for the organization and administration of its tournament or event, including but not limited to:

    • conducting Matches;

    • collecting registration fees;

    • awarding prizes or other rewards;

    • complying with applicable laws and regulations; and

    • resolving any disputes arising out of or in connection with the tournament or event

  4. Where a tournament registration fee is applicable, payment shall be made directly between the participant and the relevant tournament organizer outside the Services.

  5. QRooms does not collect, receive, process, hold, administer, or distribute tournament registration fees, prize money, or any other tournament-related payments.

  6. QRooms solely provides the digital platform for Match recording, bracket management, the QRating system, the Leaderboard, and other supporting features.

  7. Any dispute relating to prizes, payments, venue facilities, or the conduct of a tournament shall be resolved directly between the participant and the relevant Venue Partner or tournament organizer before any request or claim is directed to QRooms.

12. VERIFICATION AND VENUE PARTNERS

  1. QRooms may grant verified status to Users, Venue Partners, and tournaments in accordance with the verification procedures established by QRooms.

  2. Verified status indicates only that the applicable verification process has been completed in accordance with QRooms’ procedures and does not constitute a representation, warranty, or guarantee regarding the quality of services, competence, reputation, safety, reliability, or conduct of the relevant User, Venue Partner, tournament, or any other verified party.

  3. Venue Partners are independent business partners that collaborate with QRooms in connection with certain features of the Services.

  4. Each Venue Partner shall remain solely responsible for its operations, services, legal compliance, and all activities conducted at its respective venue.

  5. Except as expressly stated otherwise by QRooms, QRooms shall not be responsible or liable for any act, omission, transaction, relationship, or dispute between a User and a Venue Partner.

  6. QRooms reserves the right, at its sole discretion, to grant, refuse, suspend, revoke, or modify any verification status at any time

13. SERVICE AVAILABILITY

  1. The Services are provided on an “as is” and “as available” basis, to the fullest extent permitted under applicable law.

  2. While QRooms uses commercially reasonable efforts to maintain the availability and reliability of the Services, QRooms does not warrant or guarantee that:

    • the Services will be available at all times without interruption;

    • the Services will be free from errors, bugs, defects, or technical failures;

    • any particular feature or functionality will remain available at all times; or

    • the User’s use of the Services will produce any particular outcome, ranking, or change in QRating.

  3. QRooms reserves the right, at any time and without prior notice where reasonably necessary, to perform maintenance, upgrades, repairs, modifications, temporary suspensions, or any other technical measures required to maintain the security, stability, integrity, or continued development of the Services.

  4. To the fullest extent permitted under applicable law, QRooms shall not be liable for any loss or damage arising from any temporary suspension, interruption, degradation, or limitation of access to the Services as referred to in Paragraph (13.3).

  5. QRooms reserves the right to add, modify, restrict, suspend, discontinue, or remove any feature or functionality of the Services from time to time in response to operational requirements, product development, legal compliance, or other legitimate business considerations.

  6. QRooms does not warrant that the Services will be compatible with every device, operating system, software version, or hardware configuration.

  7. In providing the Services, QRooms may utilize software, applications, Application Programming Interfaces (APIs), cloud infrastructure, communication services, and other technologies provided by third parties. The use of such third-party services may be subject to the applicable terms and conditions and privacy policies of the relevant third-party providers. QRooms shall not be responsible or liable for any interruption, modification, suspension, discontinuation, or failure of any third-party service that is beyond QRooms’ reasonable control.

14. ACCOUNT SUSPENSION AND TERMINATION

  1. QRooms reserves the right to restrict, suspend, or terminate all or any part of a User’s access to the Services where:

    • the User breaches these Terms and Conditions;

    • QRooms determines, or reasonably suspects, that fraud, manipulation, abuse, unauthorized Account use, or any conduct compromising the integrity of the QRooms system has occurred;

    • such action is necessary to protect the security, stability, integrity, or operation of the Services;

    • such action is required under applicable laws and regulations, a court order, or a lawful request from a competent governmental authority; or

    • the User requests deletion of the Account

  2. Where reasonably practicable, QRooms may provide prior notice of an Account suspension or termination. However, QRooms reserves the right to suspend or terminate an Account without prior notice where such action is reasonably necessary to protect the security of the Services, prevent misuse, or comply with applicable legal obligations.

  3. Users may delete their Accounts at any time through the features available within the Services or through any other mechanism provided by QRooms.

  4. Deletion of an Account does not automatically result in the deletion of all User data. QRooms may retain certain information where required or permitted under applicable law, including for dispute resolution, fraud prevention, auditing, system security, legal compliance, and other purposes described in the Privacy Policy.

  5. The suspension, termination, or deletion of an Account shall not affect any rights, obligations, or provisions of these Terms and Conditions which, by their nature, are intended to survive the termination of the User’s access to or use of the Services.

15. LIMITATION OF LIABILITY

  1. To the fullest extent permitted under applicable law, QRooms shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, including any loss of profits, business opportunities, goodwill, revenue, data, or any other indirect losses arising out of or in connection with the User’s access to or use of, or inability to access or use, the Services.

  2. To the fullest extent permitted under applicable law, the aggregate liability of QRooms for all claims arising out of or relating to the Services shall not exceed the greater of the total amount of IDR 1,000,000 (one million Indonesian Rupiah).

  3. Without limiting Paragraph (15.1), QRooms shall not be responsible or liable for:

    • any dispute between Users;

    • any dispute between a User and a Venue Partner, including disputes relating to venue usage fees, Settlement, tournament prizes, or the services provided by a Venue Partner;

    • any act, omission, negligence, misconduct, or breach committed by a Venue Partner, tournament organizer, or any other third party;

    • any interruption, failure, limitation, or degradation of services caused by third-party service providers, including but not limited to the Apple App Store, Google Play Store, internet service providers, email service providers, cloud infrastructure providers, or other technology service providers; or

    • any action or decision taken by a User based on Match results, QRating, the Leaderboard, statistics, rankings, or any other information available through the Services.

  4. To the fullest extent permitted under applicable law, QRooms shall not be liable for any delay, failure, interruption, or unavailability of the Services resulting directly or indirectly from any Force Majeure event or any other circumstance beyond QRooms’ reasonable control, including but not limited to natural disasters, fires, floods, earthquakes, pandemics, epidemics, war, terrorism, civil unrest, strikes, telecommunications or internet failures, failures of third-party systems or infrastructure, power outages, governmental actions, or any other event of a similar nature.

  5. Nothing in these Terms and Conditions shall exclude, restrict, or limit any liability of QRooms that cannot be excluded or limited under applicable law, including any mandatory rights or remedies available to Users under applicable consumer protection laws.

16. INDEMNIFICATION

  1. The User shall be responsible for all use of the Services conducted through the User’s Account.

  2. To the fullest extent permitted under applicable laws and regulations, the User agrees to indemnify, defend, and hold harmless QRooms and its directors, commissioners, shareholders, employees, affiliates, and business partners from and against any and all claims, demands, losses, liabilities, damages, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

    • the User’s use of the Services in violation of these Terms and Conditions;

    • any violation of applicable laws and regulations committed by the User;

    • any infringement of any third party’s rights by the User;

    • any User Content uploaded, shared, or otherwise made available through the Services; or

    • any fraudulent conduct, misuse, system manipulation, or unauthorized use of the Services.

  3. The indemnification obligations under this Article shall not apply to the extent that any claim or loss arises directly from the negligence or misconduct of QRooms.

17. GOVERNING LAW AND DISPUTE RESOLUTION

  1. These Terms and Conditions shall be governed by, construed, and interpreted in accordance with the laws of the Republic of Indonesia.

  2. In the event of any dispute, controversy, or claim arising out of or in connection with the use of the Services or the implementation of these Terms and Conditions, the User and QRooms shall first seek to resolve such dispute amicably through good faith consultation.

  3. The User may submit any complaint or notice of dispute to QRooms via email at support@qrooms.app, together with a reasonably detailed description of the matter in dispute.

  4. The Parties shall endeavor to resolve the dispute through amicable consultation within thirty (30) Calendar Days after one Party receives the notice of dispute referred to in Paragraph (17.3), or within such other period as may be mutually agreed by the Parties.

  5. If the dispute cannot be resolved through amicable consultation within the period referred to in Paragraph (17.4), the dispute shall be submitted to the exclusive jurisdiction of the District Court of West Jakarta, in accordance with the applicable procedural laws of the Republic of Indonesia.

18. AMENDMENTS TO THE TERMS AND CONDITIONS

  1. QRooms reserves the right to amend, update, or supplement these Terms and Conditions from time to time to reflect developments in the Services, operational requirements, changes in applicable laws and regulations, or other legitimate business purposes.

  2. Where any material amendment is made, QRooms will provide notice to the User through the Services, email, or any other communication channel reasonably determined by QRooms, and will update the “Last Updated” date stated in these Terms and Conditions.

  3. Any amendment to these Terms and Conditions shall become effective on the effective date specified in the relevant notice or, if no effective date is specified, on the date such amendment is published through the Services.

  4. By continuing to access or use the Services after such amendment becomes effective, the User shall be deemed to have read, understood, and agreed to the amended Terms and Conditions.

  5. If the User does not agree to the amendment, the User must discontinue the use of the Services and may delete the User’s Account through the available account deletion mechanism.

19. MISCELLANEOUS

  1. If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable under applicable laws or pursuant to a final and binding court judgment, such provision shall be deemed severed to the extent necessary, and the validity and enforceability of the remaining provisions shall not be affected.

  2. Any failure or delay by QRooms in exercising or enforcing any right under these Terms and Conditions shall not constitute a waiver of such right or any other right.

  3. These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between the User and QRooms with respect to the use of the Services and supersede all prior communications, representations, negotiations, understandings, and agreements relating to the same subject matter.

  4. QRooms may assign or transfer all or part of its rights and obligations under these Terms and Conditions to any affiliate, successor, or third party in connection with a corporate restructuring, merger, consolidation, acquisition, business transfer, or other corporate transaction, in accordance with applicable laws. The User may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of QRooms.

  5. These Terms and Conditions may be made available in more than one language for the convenience of Users. In the event of any inconsistency or conflict between the Indonesian language version and any other language version, the Indonesian language version shall prevail and shall be the governing version, to the extent permitted under applicable laws.

20. CONTACT

  1. If the User has any questions, complaints, requests for information, or legal notices relating to the Services or these Terms and Conditions, the User may contact QRooms through:

PT Era Reka Aplikasi

Email : support@qrooms.app

Website : https://qrooms.app

  1. QRooms will use reasonable efforts to respond to all communications received within a reasonable period of time, taking into account the nature and complexity of the matter raised.

Thank you for being part of the QRooms community. Play fairly, respect fellow players, and use the Services responsibly in accordance with these Terms and Conditions.