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Terms of Service

Last updated: 26 May 2026 Effective date: 26 May 2026

Welcome to QRooms. These Terms of Service (“Terms”) form a legal agreement between you and PT Era Reka Aplikasi (“QRooms,” “we,” “us,” or “our”) regarding your use of the QRooms mobile application and related services (the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use QRooms.

1. Eligibility

  • You must be at least 13 years old to use QRooms.
  • Users between 13 and 17 must have permission from a parent or guardian.
  • Real-money features — including paid-entry tournaments and money-stake match settlement — are restricted to users 18 years of age or older.
  • You must provide accurate registration information.
  • You may not use the Service if you are banned, sanctioned, or prohibited from doing so under applicable law.

2. Your account

  • You are responsible for keeping your login credentials secure.
  • You are responsible for all activity on your account.
  • One person, one account. We may suspend accounts that appear to be duplicates, fake, or used to manipulate ratings.
  • If you suspect unauthorized access, contact support@qrooms.app immediately.

3. Acceptable use

You agree NOT to:

  • Cheat, manipulate match results, or falsify scores
  • Create fake matches or collude with other players to inflate or deflate ratings
  • Use bots, scripts, or automation against the Service
  • Harass, threaten, or abuse other users
  • Post obscene, hateful, or illegal content
  • Impersonate another person, venue, or organization
  • Attempt to gain unauthorized access to the Service or other users’ accounts
  • Use the Service for any unlawful purpose

Violations may result in warnings, rating reset, suspension, or permanent ban at our sole discretion.

4. Ratings and match results

  • QRooms calculates ratings using the QRating system, a transparent Elo-variant designed for pool/billiards.
  • Casual ratings and serious tournament ratings are separate.
  • Match results become final once settlement is confirmed by both players or staff.
  • Rating changes from disputed, unsettled, or staff-reviewed matches may be held, reversed, or adjusted.
  • We reserve the right to correct rating errors, including reversing rating changes caused by cheating or technical bugs.

5. Settlements and payments

Currently: Settlement between players is handled outside the app (cash, bank transfer, or another agreed method). QRooms tracks the status of settlement (pending, confirmed, disputed) but does not move money between players.

Future / when in-app payments are enabled:

  • We will use one or more licensed third-party payment providers
  • All real-money features require age 18+
  • You agree to pay all fees disclosed at the time of transaction
  • Refunds are governed by the policies of the Apple App Store, Google Play Store, or our payment provider, as applicable
  • We reserve the right to hold settlement of disputed or suspicious matches pending investigation

QRooms is not a gambling platform. We facilitate skill-based competitive billiards play. You are responsible for ensuring your participation in any paid match or tournament is legal in your jurisdiction.

6. User content

You retain ownership of content you upload (profile photo, display name, dispute messages, etc.).

By uploading content, you grant QRooms a non-exclusive, worldwide, royalty-free license to host, display, and distribute it for the purpose of operating the Service.

You represent that you have the right to share any content you upload and that it does not violate any third party’s rights.

We may remove content that violates these Terms or applicable law.

7. Tournaments and events

  • Tournament organizers (venue owners, staff) are responsible for the conduct of their events.
  • QRooms provides the rating and management tools but is not the organizer of in-person events unless explicitly stated.
  • Disputes about prize money, venue conditions, or in-person conduct should be resolved with the organizer first.

8. Verification and venue partnerships

  • Verified players, verified venues, and verified events are designated by QRooms based on identity and reputation checks.
  • Verification does not guarantee fair play; it indicates a higher trust tier.
  • We reserve the right to revoke verification at any time.

9. Service availability

We do our best to keep QRooms running smoothly, but:

  • The Service is provided “as is” and “as available”
  • We do not guarantee uninterrupted access, error-free operation, or specific rating outcomes
  • We may suspend the Service for maintenance, updates, or emergencies without notice
  • We may change, add, or remove features at any time

10. Suspension and termination

We may suspend or terminate your account at any time, with or without notice, if:

  • You violate these Terms
  • We detect cheating, fraud, or abuse
  • Required by law
  • You request account deletion

You may delete your account at any time via Settings → Delete account. Some data may be retained as described in our Privacy Policy.

11. Limitation of liability

To the maximum extent permitted by law:

  • QRooms is not liable for indirect, incidental, special, consequential, or punitive damages
  • Our total liability to you for any claim arising from the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) IDR 1,000,000
  • We are not responsible for disputes between players, settlement failures between players, in-person conduct at venues, or losses caused by third-party services (Apple, Google, payment processors, internet providers)

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold QRooms harmless from any claims, damages, or expenses arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any law or third-party right
  • Content you upload

13. Governing law and disputes

  • These Terms are governed by the laws of the Republic of Indonesia.
  • Disputes will be resolved in the courts of Jakarta, Indonesia, unless required otherwise by applicable consumer protection law.
  • Before filing a formal dispute, you agree to contact us at support@qrooms.app and attempt good-faith resolution for at least 30 days.

14. Changes to these Terms

We may update these Terms from time to time. When we make material changes, we will notify you in the app and update the “Last updated” date above. Your continued use of the Service after changes means you accept the updated Terms.

If you do not agree to the changes, you must stop using the Service and may delete your account.

15. Contact

PT Era Reka Aplikasi Email: support@qrooms.app Website: https://qrooms.app

Thank you for being part of the QRooms community. Play fair, respect your opponents, and enjoy the game.